Frequently Asked Questions
Everything you need to know about shopping with Dreame Global
What are your standard shipping times?
We offer global shipping with delivery times typically ranging from 5 to 10 business days for standard orders, depending on your location and customs processing.
What is your return policy?
We provide a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
Dreame Global accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and localized digital wallets to ensure a secure checkout experience.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Do you offer international warranties?
Yes, all our electronic products come with a one-year limited global warranty that covers manufacturing defects and hardware malfunctions.
Can I change or cancel my order after it's placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order enters our fulfillment process and cannot be altered.